Terms of service
1. Overview
This website is operated by Elevated Flooring. Throughout the site, the terms "we", "us" and "our" refer to Elevated Flooring. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service.
By accessing or using any part of this website, you agree to these Terms of Service. If you do not agree to all of the terms and conditions, you must not access the website or use our services.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this website.
You may not use our products for any unlawful purpose or violate any laws in your jurisdiction.
3. Products and Pricing
We make every effort to display product colours, images, specifications and descriptions accurately. However, colours may vary depending on screen settings and lighting conditions.
All prices displayed on our website are in GBP (£) and include VAT unless otherwise stated.
We reserve the right to change prices, specifications and product availability without notice.
4. Flooring Samples
Samples are intended as a guide only. Variations in colour, shade, texture and finish may occur between samples and full production batches.
Customers should satisfy themselves that the product is suitable before placing a full order.
5. Orders
All orders are subject to acceptance and availability.
Once an order has been placed, you will receive an order confirmation email. This does not constitute acceptance of the order.
We reserve the right to refuse, cancel or limit orders at our discretion.
6. Delivery
Delivery times are estimates only and are not guaranteed.
Most deliveries are made kerbside by third-party couriers.
Customers are responsible for ensuring suitable access is available at the delivery address.
For full delivery information, please refer to our Delivery Policy.
7. Inspection of Goods
Customers must inspect all goods upon delivery and before installation.
Any shortages, damages or defects must be reported to us within 48 hours of delivery.
Products that have been installed are deemed accepted and cannot be returned on the basis of visible defects.
8. Returns and Refunds
Returns are accepted in accordance with our Returns Policy.
Returned products must be unused, unopened and in their original packaging.
Original delivery charges and return collection charges may be deducted from any refund where applicable.
Bespoke, special-order or made-to-order products are non-returnable unless faulty.
9. Limitation of Liability
To the fullest extent permitted by law, Elevated Flooring shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Loss of business
- Delays caused by third-party couriers
- Incorrect installation of products
- Damage caused by misuse or improper storage
Our total liability shall not exceed the amount paid for the products purchased.
10. Product Information
Product specifications, dimensions and coverage figures are provided for guidance only.
Customers are responsible for checking quantities and suitability before ordering.
We recommend allowing additional material for cutting, wastage and future repairs.
11. Intellectual Property
All content on this website, including text, images, graphics, logos and designs, remains the property of Elevated Flooring and may not be copied, reproduced or distributed without permission.
12. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on this website.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information
Elevated Flooring
Email: info@royalecomfort.co.uk
Website: elevatedflooring.co.uk