At Elevated Flooring, we want you to shop with confidence. We understand that sometimes returns may be necessary, and we aim to make the process as straightforward as possible.

Please read the information below carefully before arranging a return.

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1. Returning Your Order

If you wish to return your order, please contact us as soon as possible after receiving your goods.

To be eligible for a return, products must:

• Be unused
• Be unopened
• Be in their original packaging
• Be in a resaleable condition

We reserve the right to refuse returns that do not meet these conditions.

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2. Return Timeframe

Customers must notify us of any return request within 14 days of receiving the goods.

Returns requested outside of this period may not be accepted.

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3. Return Charges

Please note:

• Original delivery charges are non-refundable
• Return courier charges start from £75
• Remote areas and certain postcodes may incur higher return costs
• Return charges are strictly non-refundable

The exact return cost will depend on:

• Order size
• Weight
• Delivery location
• Courier rates

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4. Damaged or Faulty Goods

If your order arrives damaged or faulty:

• Please contact us immediately
• Take clear photographs of the issue
• Keep all original packaging where possible
• Do not install damaged flooring

We recommend checking all goods thoroughly before installation.

Installed flooring is considered accepted unless a manufacturing fault is identified.

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5. Manufacturing Variations

Please note that slight differences in:

• Shade
• Grain pattern
• Texture
• Finish

can occur between batches and samples.

These natural variations are not considered faults.

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6. Samples

Samples are provided as a guide only.

Final flooring supplied may vary slightly due to lighting, manufacturing batches and screen differences.

Sample orders are non-returnable.

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7. Non-Returnable Items

We may be unable to accept returns for:

• Bespoke or made-to-order products
• Clearance items
• Special order products
• Opened packs
• Used or installed flooring

unless faulty.

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8. Refund Process

Once returned goods arrive back at our warehouse:

• They will be inspected
• Any applicable refund will be processed
• Refunds are issued minus delivery and return charges

Refunds are typically processed within 5–10 working days after inspection.

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9. Failed Deliveries & Refused Orders

If an order is refused or returned to us due to:

• Missed delivery
• Incorrect address details
• Access issues
• Refused delivery

customers remain responsible for:

• Original delivery charges
• Return courier costs
• Any additional re-delivery charges

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10. How To Arrange A Return

To request a return, please contact our team with:

• Your order number
• Your full name
• Details of the return request
• Photos if applicable

Contact Details:

Elevated Flooring
Email: info@royalecomfort.co.uk